Built for Indian D2C brands on Shopify

Kill RTO. Recover Carts.
On Every Order.

COD is most of your order book — and most of your returns. Bolti calls every COD order to confirm it, verifies the address, nudges high-risk orders to prepaid, and wins back abandoned checkouts. In Hindi and 22 Indic languages, synced to Shopify, at ₹6/min.

Get Started Hear a Sample Call

Fewer RTO parcels

Every COD order confirmed

Cart call latency

Within 10 minutes

Storefront

Shopify, Woo & custom

Why D2C Brands Put Their Calls on Bolti

The four call workflows that decide your margin — automated, in the language your customer actually answers in.

100%

Of COD Orders Confirmed Before Dispatch

An RTO parcel costs you forward shipping, return shipping, packaging and a re-listing — on a sale you never made. Bolti calls every single COD order minutes after checkout, gets an explicit yes, and flags the ones that hesitate before you hand the parcel to a courier.

COD Confirmation Outcomes

Sample view — daily order batch

Automated

Confirmed — ship it74%

Address corrected on call12%

Flagged RTO-risk / cancelled9%

Unreachable after retries5%

RTO-Risk Orders Held Automatically

Tagged in Shopify before the courier is booked

10 min

From Cart Drop-Off to a Real Conversation

Your recovery email lands in Promotions. Your WhatsApp blast gets swiped away. A phone call while the customer is still on their sofa, in their language, asking what stopped them — that gets answered. Bolti handles the objection live and sends the payment link before hanging up.

Recovery Sequence

Fully configurable per store

T + 10 minVoice call — why did you stop?

On the callObjection handled, payment link on WhatsApp

T + 24 hrsSecond attempt if unanswered

Order placedSequence stops instantly

Every Objection Logged

Find out what is actually breaking your checkout.

Shipping fee too highWanted CODPayment failedComparing pricesJust browsingSize doubt

Indic Languages, Picked Per Order

Half your COD volume comes from tier-2 and tier-3 pincodes where an English confirmation call gets hung up on. Bolti picks the language from the shipping pincode or state and talks to your Coimbatore buyer in Tamil and your Kanpur buyer in Hindi — with the code-mixed English that sounds natural.

Languages Enabled

हिंदी HindiHinglishमराठी Marathiગુજરાતી Gujaratiதமிழ் Tamilతెలుగు Teluguবাংলা Bengaliಕನ್ನಡ KannadaEnglish

Live Transcript — COD ConfirmationAuto-detected

Bolti: नमस्ते! आपने अभी हमारी वेबसाइट से ₹1,299 का ऑर्डर किया है, कैश ऑन डिलीवरी। कन्फर्म कर दूँ?

Customer: हाँ जी, कर दीजिए।

Bolti: पता है — फ्लैट 402, ग्रीन पार्क, पिन 208001. सही है? पार्सल आने पर आप उपलब्ध रहेंगे?

Customer: बिल्कुल, शाम को घर पर ही हूँ।

₹6/min

Plugged Straight Into Shopify

Orders and abandoned checkouts flow in over Shopify webhooks. Outcomes flow back as order tags and notes, so your fulfilment app, courier rules and dashboards work off the same source of truth. WooCommerce, Magento and custom stacks connect the same way. Pay-as-you-go at ₹6/min — no per-seat licence, no annual contract.

Inbound Shopify Webhook

orders/create & checkouts/update

POST /webhooks/shopify/orders

{ "order_id": 4821, "gateway": "cod",

"phone": "+91-98xxxxxx21", "total": 1299,

"pincode": "208001", "lang": "hi" }

After the Call

Bolti writes the outcome back to every system automatically.

Order tagged in Shopifycod-confirmed / rto-risk

Address correction savedOrder note + shipping address

Payment link sentWhatsApp / SMS

Transcript & disposition loggedWebhook, Sheets, CRM

One RTO parcel costs more than confirming a hundred orders

A COD confirmation call runs well under a minute. Plug in your own numbers — the arithmetic rarely comes out the other way.

What it costs you	With Bolti confirming	Ship-and-hope
Cost per COD order touched	~₹4–6 for a sub-minute call	₹0 upfront
Cost when the parcel comes back	Avoided — order held or cancelled	Forward + return freight + packaging
Wrong or incomplete address	Corrected on the call	Discovered by the courier
High-risk COD orders	Nudged to prepaid on the call	Shipped blind
Abandoned checkouts	Called back within 10 minutes	One email, one WhatsApp, silence
Why customers dropped off	Captured verbatim, every call	Guesswork

Call cost based on Bolti's ₹6/min pay-as-you-go rate as of 2026. See full pricing.

Real Calls

Hear It For Yourself

The same agent, three jobs — confirming a COD order, saving an abandoned cart, and converting COD to prepaid.

Hindi0:37

COD Order Confirmation

Bolti confirms the order, reads back the address, and asks the customer to commit to accepting the delivery.

Hindi1:42

Abandoned Cart Recovery

A call within minutes of checkout drop-off — handles the objection and sends the payment link on WhatsApp.

Hinglish1:45

COD → Prepaid Nudge

Offers a small prepaid incentive on the confirmation call to convert a high-RTO-risk COD order to prepaid.

Want to hear your own script? Ask for a live demo call on your catalogue.

Automated Workflow

How It Works

Six automated steps from Shopify checkout to a confirmed, ready-to-ship order

Step 1

Shopify Webhook Sync

Connect your store once. New COD orders and abandoned checkouts land in Bolti the second they happen — no CSV uploads, no daily exports.

Step 2

Call Within Minutes, On Your Own Number

Bring your own Exotel, Plivo or Twilio trunk so the call shows your brand caller ID. COD orders are called on placement; abandoned carts on your chosen delay.

Step 3

COD Confirmation & Address Verification

Bolti confirms the item and amount, reads the delivery address and pincode back, and captures an explicit commitment to accept the parcel. Corrections are saved to the order.

Step 4

Multilingual Voice Conversation

Natural conversational voice AI in the language your customer picks up in — chosen automatically from the shipping pincode. Play any of the three real sample calls right here.

Step 5

Cart Recovery & Prepaid Nudge

For drop-offs, Bolti asks what stopped the checkout and handles it live. For risky COD orders, it offers a prepaid incentive and sends the payment link on WhatsApp mid-call.

Step 6

Shopify Tagging & Fulfilment Sync

Outcomes are written back as order tags and notes — cod-confirmed, rto-risk, cart-recovered — so only confirmed orders reach your courier, and your dashboards see the whole picture.

Frequently Asked Questions

Most RTO happens because the buyer was never really committed, gave an incomplete address, or forgot the order by the time the courier arrived. Bolti calls every COD order within minutes of checkout, reads the address back to the customer, confirms they will be available and will accept the parcel, and captures a clear yes/no. Orders that get a soft or negative answer are tagged as RTO-risk in Shopify so you can hold them, switch them to prepaid, or cancel before you pay for shipping.

You choose the delay. Most D2C brands trigger the first call 10–20 minutes after the Shopify checkout is abandoned, while intent is still high, with a second attempt the next day if the first goes unanswered. Bolti retries busy and unreachable numbers on your own schedule and stops the moment the order is placed.

Yes. Bolti listens to Shopify webhooks — orders/create for COD confirmation and checkouts/create or checkouts/update for abandoned carts — and writes the outcome back to the order as tags and notes (for example cod-confirmed, rto-risk, cart-recovered). It works the same way with WooCommerce, Magento or a custom stack over a plain webhook.

Hindi, English, Hinglish and 20+ other Indic languages including Marathi, Gujarati, Tamil, Telugu, Bengali, Kannada and Punjabi. You can pick the language per order — by pincode, by state or by whatever your Shopify payload carries — so a Chennai buyer is called in Tamil and a Jaipur buyer in Hindi.

Bolti is ₹6/min pay-as-you-go, and a COD confirmation call typically runs well under a minute. That is a fraction of the forward-plus-return shipping cost you eat on a single RTO parcel. Get in touch and we will size it against your current order volume.

Yes. Bring your own Exotel, Plivo or Twilio SIP trunk and keep your existing numbers, caller ID and per-minute rates. Customers see a number they recognise from your brand, which materially improves pickup rates over an unknown number.

Bolti detects the intent and warm-transfers the call to your support team, or logs a callback task with the full transcript attached so the agent picks up with context instead of starting over.

Stop Shipping Orders Nobody Confirmed

You only pay ₹6/min for connected calls — no contract, no per-seat licence.

Get Started

Kill RTO. Recover Carts.
On Every Order.